Increase the business role awareness of every person within the company, in relation with the client.
Be a part of the business action through your behavior.

Every non-sales people brought to talk with a customer

1 day, possible to be individually coached

Lecture
Experience sharing with the participants
Study of experienced situations
Game: Multiple-choice questionnaire
Filmed and analyzed role-plays
Self-evaluation form

Become a business player of the company

Adopt a business attitude

Assimilate the demands of the business position
Develop a business mind for this position

Develop  communication abilities

Assimilate key steps of a business meeting
Develop essential techniques for a perfect business behavior

Telephone special case

Incoming calls : How to properly answer?
Outgoing calls : Basis for an efficient prospection. How to efficiently call?

Tools : scripts and simulations

Face-to-face meeting special case

Steps to take
Specific behavioral attitudes

Forecast possible conflicts

We are all different… Sure, but in what ways?
A very important source to prevent from conflicts: adapt to the others, to the « difference »

Setting up a personal action plan

Self-analysis and participant diagnosis: strong/perfectible points
Improvement objectives.