Optimizing your mission
 Clarify your position
 Improving your daily work organization.
 Practice: Practical training to have good relations with internal and external customers.

Every business assistant wanting to to improve his organization and communication.

2 to 3 days. Possible to be individually coached.

 Simple work methods & tools
 Working in subgroups on everyone’s mission: existing situations, ideal situations, gaps and list of encountered situations
 Simulation and filmed role-plays, phone / face to face
 Self-evaluation form

MASTERING THE DIFFERENT ASPECTS OF THIS POSITION

Define the aspects you have to control – Identify your missions
Contributing to your team’s efficiency
Centralizing, organizing and spreading information.
Being the link between management, field and suppliers.
Business performance indicators
Optimize customer relations
Anticipating demand, etc.
Good practices exchange
Communicate orally with efficiency
Mastering face-to-face communication
We are all different… Sure, but how?
Behavioral styles, distinguish them, how to adapt to the different styles?
Working on your assertiveness, when needed
Resolving daily tensions and conflicts
Efficient time and task management tools
Knowing how to get prepared and organized – Differentiating emergency and importance
Choosing the good tools: for instance, using the retro-planning resource.
Identifying waste of time sources
Ensuring that actions are monitored – Quantify future sales.
Tools example: Business action plan – Sales forecast table.
Better stress management
Understanding stress: rational and irrational factors
Physical answer to stress
How to develop an no-stress philosophy
Manage phone calls
Incoming call: what you should and should not say. The good attitude.
Outgoing call: 5 phone script steps. Specific attitude.
Scripts & simulations building