Selling more over the phone

Strengthen your skills

Make your efficiency last for ever

Every person brought to sell over the phone

Having participated to the technical telephone selling modules

1 day, or 2 but not in a row.
Possible to be individually coached

short tool reminder

Practise

Experience shared

Coaching

Improvement - Coached practice

It is a complementary day that occurs ideally from 2 to 4 weeks after  the first step “Selling over the phone – The fundamental methods” :

This step can be repeated for a second time several weeks later.

Chronological process: According to the participants’ demands, the duration of each step may change.

Outcome – Objectives

Pedagogy summary
Participants’ self-analysis: Outcome of improving points on the passed period and improving points remaining a priority.
The participants choose individuals objectives.

Evocation and handling of difficult cases experienced

Coached practices

• Situations in accordance with individual objectives are simulated and assisted by the coach
• If the number of person is reduced, it is perfectly judicious to coach on live situations with real customers.