Selling more over the phone
 Increase call efficiency
Creating a relation environment which would enable cordial trade
Get the right behavior

Every person brought to sell over the phone

3 days. Possible to be individually coached.

Lecture

Experience shared with the participants

Experienced situations study

Analysed role-plays

Self-evaluation form

The fundamental methods

The phone storyboard writing

5 keys: Contact – Capture information– Convince – Control objections – Conclude

Differ from the competition

Learning how to create a distinctive strategy – A practical tool
Practice: Creation of a specific tool for your company

Master your offer presentation

How to structure your speech? – Practical tool example – The EBCD method – sales pitch for companies which already have written communication tools.
Practice: Specific tool creation for your company

Integrating objections in the sales pitch

Practice: Finalize the sales pitch

 Good attitudes for phone calls

How to create a good environment for trade?
Your physical attitude
Your mental attitude Practice
Play-roles.

MODULE 2 - EFFICIENT CALLS

Call receipt

Having the fundamental keys Practices:
Call Simulations

Making contact

How to briefly arouse your interlocutor’s interest?

Capturing: “the pain” of your prospect

How to prepare the sales with right questions?

Convince

Attractive presentation of your offer over the phone

Controling

Dealing with objections – Call Simulations

Negotiation over the phone

Conclude

How to facilitate your interlocutor’s commitment?

Handling difficult situations

No-grossness techniques – Calming down the agression – Control the manipulation attempt
Evacuate the « unsaid », a relunctance, a breakdown
Practice : Call simulations

Handling your stress

Setting up a personal action plan