Sell more
Complete intuitive sell with proven techniques
Adopt appropriate behaviours

 Seller in shop or sedentary point of sale (show room, etc.)

From 1 to 2 days. Possible to be individually coached.

Simple work methods & tools
 Work in subgroups on the mission: existing situation, ideal situation, gaps and list of encountered situations
 Simulation and filmed role-plays, face to faces
Self-evaluation form

Control the winning techniques & attitudes

Well define today’s consumers

Roles of the shop sales team

Sales meeting in 6 steps:

1st step: welcome

Good welcome: what you should and should not say. The good attitudes

2nd step: gather information about needs

Gathering information about a need: what for? Good questions to ask on content and how to well ask it.

3rd step: argue

We all have arguments, but few people use real sales pitch techniques: How to differ from the competition, EBCD matrix

4th step: reply to objections-complaints

Strength of objection anticipation: « OR » technique (Objection – Reply)
For tougher objections: « OCRE » technique (Objection Cushion REply)

5th step: introduce price

The sandwich technique

6th step: conclude

Good ways to leave your customer

Communicate with efficiency

Master face to face communication
We are all differents… Sure, but in what ways?
6 styles: Security, Pride, Novelty, Comfort, Money, Sympathy.
Distinguish them, how to adapt to the different styles?
Resolve tensions and possible conflicts.